Frequently Asked Questions



In 2018  our customers saved $2,500 on average per order! Below we answer some of their most common questions...


  How and where do I get an audiogram?

Most audiologists will offer a hearing test completely for free. They will conduct a full hearing test to find out the most suitable hearing aids for you, with a one page report produced to show your sound profile. This is your personal document- just make sure to ask for a copy!To find a local audiologist we recommend searching on Google, or using the  www.audiology.org/ website and input your postcode.

Can you program the hearing aids to match my most recent audiogram?

Yes absolutely. For us to send you your hearing aids we need a copy of your audiogram so that we can tailor your hearing aids perfectly to your needs! If you need them adjusted we will also book a local appointment with an audiologist near you.

How long do hearing aids typically last? 

All of the hearing aids we sell are brand new devices that have just been produced on the manufacturing line. Typically these products are designed to last up to 5 years! We know its a big purchase so we recommend visiting an audiologist 1-2 times per year to check for wax build up and any other problems. This typically costs between $50-$100 per visit.

Will the box and the product be the exactly the same as my last pair? I can't understand why 

you are half the price my audiologist quoted me.

The hearing aids we sell are brand new and boxed in exactly the same way the manufacturer sends them to your audiologist! Whilst the packaging and the contents are identical, the only difference will be your rather bigger bank balance if you go through us!

What if I change my mind? can i return my hearing aids?

Absolutely! We offer a full 30 day money back guarantee. If you change your mind or have any doubts once you receive your new hearing aids just send us an email or call us and we will explain how to return your hearing aids. We will then issue a full refund once we receive the product so you have absolutely no risk!

Why do hearing aids cost so much?

When you visit a hearing expert’s office to purchase hearing aids, the price you pay covers the cost of the hearing aids, but also covers the cost of your hearing aid fitting and the cost of future professional services. While some customers require numerous fine-tuning and counselling sessions with their provider, others require less assistance, effectively throwing money down the drain on an insurance policy they'll never use.

If I have a hearing problem and need a hearing aid am I going deaf? 

Quite the opposite! Hearing aids work by enhancing your existing hearing, so you need to have some level of hearing for them to work. It is a truth that for most people identified with a hearing loss, it is a permanent and irreversible condition that will not get better only worse. So delaying doesn’t help and, in fact, delay can create a greater problem, but wearing aids will most definitely not make the problem worse. 


Delaying help is a bad idea for nearly all health issues. Hearing specialists around the world agree that for hearing loss, the longer the delay, the more difficult it can be for the brain to adapt. The earlier that people get help with their hearing, the higher the chances of success.Untreated hearing loss not only affects quality of life, it also affects the brain’s ability to remember common everyday sounds. 


When the hearing nerves lose their function and no longer effectively channel sounds to the brain, over time, the brain ‘forgets’ the sounds and becomes unable to understand them. Our members regularly see people who wish they’d acted sooner to do something about their hearing. Some new research suggests there is a link between hearing loss and cognitive decline and the use of hearing aids can reduce this decline. 

My hearing is worse in my left ear than my right ear. Do I need one or two hearing aids?

Where a hearing loss is found in both ears we always recommend using two hearing aids. Your ears are supposed to work together and only using one will limit your ability to listen and understand, especially in demanding listening environments. For example, you should find it easier to follow conversation when there’s background noise and tell which direction a sound is coming from.

My friend has hearing aids but never wears them and says they don't work. Is this true? 

More often than not, this will just be a wrong perception and this can be down to a number of factors, virtually all of which can be overcome. It can take time. When you first get hearing aids, you will gradually need to build up the amount of time you wear them so you can get used to the new sounds and the feeling of them in your ears. Eventually, you should be able to wear them comfortably for most of the day, but this may take up to three months so you’ll need to be patient.When you get your hearing aids, the audiologist should advise you how to get the best from them. They should also show you how to use and look after them. Your friend should go and see her hearing specialist again.